Return And Warranty Policy
With customer satisfaction a high priority at Norman Armory LLC, we urge you to read the following information. Please feel free to contact us with any questions you may have prior to making you firearms purchase.
All warranties are covered by the products manufacturer, Norman Armory will be glad to assist in helping with a warranty issue, if you have a problem please email or call we will be glad to help get the problem ironed out. We do not offer or provide warranty's on any items unless specifically manufactured by Norman Armory .
There is no warranty on used guns unless otherwise specified before purchase.
Any returned items must be unfired or unused and in the exact condition in which it was shipped to you or your dealer. This includes boxes and accessories. Returns must first be authorized by Norman Armory any items sent back without RMA will be refused. Any firearm return must be double boxed and must include a photo copy of the front and rear of your drivers license. Any gun that is sent back with out the RMA# and Photo ID will be turned over to the ATF !! All returns may be subject to a 20% restocking fee . There are no returns on items 10 days after delivery from Fedex .
All returned items must have an RMA#, which is assigned by Norman Armory . If you have an issue please contact our office via email with your contact info , reason for wanting to return the item and your original order number . We will review all the information and be in contact to discuss the possible return. We will refuse any returns that have not be authorized and include a RMA #.
You will need to write the RMA # on the exterior of the box next to the shipping label . All shipments must be double boxed just as we shipped them out .There is a 20% restocking fee on all returned items unless otherwise discussed.
Any shipping, or auction fees of transfer fees are nonrefundable.
New firearms are covered by the manufacturers warranty and should be returned directly to the manufacturer for repair. Please feel free to contact our office so we can be aware of the problem and help you with the correct contact info for the manufacturer etc.
Norman Armory LLC neither warrants or guarantees any weapon or item purchased. The original manufacturer warrants the item. We will be happy to be of any assistance possible with your warranty claim.
Any item or shipment shortages must be reported to our office in 5 days of delivery .Please email this info so we have written documentation with a time & date stamp. We will work with you to resolve the issue. We will not accept ANY return request beyond this time frame so please contact us in the 5 days and we will be glad to assist you.
Any items returned that do not in fact have the problem that was reported will be subject to a 20% restocking fee.
If there is an authorized return you will be emailed return shipping instructions please READ & FOLLOW the instructions to insure a smooth return & refund we are not responsible for customers that do not follow the directions and you will be charged .
We are not responsible for manufacturers warranty if the company closes or is purchased by another firm.
Any modifications done to the gun may void warranty.
Any guns converted to a NFA SBR (Short Barreled Rifle ) Will void the warranty .
Any guns excessively used with a NFA Full Auto sear pack may void warranty .
We need to receive the FFL for your order within 7 days of order completion . After 10 days if we have not received the FFL from the transfer dealer
your order will be cancelled and a 10% restocking fee charged.Type your paragraph here.